CUSTOMER TESTIMONIALS

Feedback Received

Commitment to customer satisfaction

In chronological order...

"Just to let you know that my order arrived safely in the Netherlands. The glasses look great. Thanks and good luck. Kind regards, R.D." Netherlands.

"The glasses arrived this morning. Thanks for the excellent service and quick delivery! It's amazing to me how well our shrinking world does so many little things like delivering products to other countries, but we can't seem to figure out how to solve big problems! F.S." Virginia, USA.

"Hi, thank you for your speedy shipping. I received the glasses this morning. Perfect!! Thank you, J.Y." Connecticut, USA.

"I received the Duralex drinking glasses and absolutely love them. Thank you for the prompt service. Sincerely, L.W." Chicago, USA.

"Meant to send you this message last week when the glasses arrived but THANK YOU so much for the care in packaging & the wonderful glasses!!!!!! Really I truly love them & may order some spare sets in the future. You have been very kind & helpful & I truly wish you the best :) Take Care, A.B." Virginia, USA.

"The glasses have arrived in my office - everything is fine with them! Thanks a lot and best regards, P.M." Cologne, Germany.

"Glasses arrived yesterday - many thanks. I'd previously searched shops in Provence and Tuscany and could only find the Picardie model, so I'm delighted to finally get hold of these. Thanks for your prompt service. Regards, S.H." Cheshire, UK.

"Thank you so much for your help. Thank you for selling to the US and mostly thank you for making DURALEX products more availible for all to enjoy!! T. von B." Honolulu, Hawaii.

"I just wanted to tell you that it has been a pleasure ordering from Le Tom Ltd. I really appreciate all of the time you have spent helping me get my glasses. My best wishes to you in the future. Sincerely, S.L." Maryland, USA.

"Received yesterday - thanks very much, their great. L.D." Hampshire, UK.

"The complete order has arrived. I would like to thank you for quick response to my inquiry and order. It has been an unexpected pleasure to receive such attention! Regards, D.B." Minnesota, USA.

"Thank you - very efficient!! C.P." Norfolk, UK.

"Thank you so much for your very prompt end efficient service. Delivery received of 8 off GIGOGNE Duralex glasses. The glass that these replace I had had for some 25 years. T.F." Bedfordshire, UK.

"Just a quick note to let you know that everything arrived friday and in perfect condition. Thank you and take care. B.D." Virginia, USA.

"Thank you very much for the fast and efficient shipping of Duralex Glasses. You did an excellent job of wrapping and delivering. I.V." Quebec, Canada.

"Thankyou, they have just arrived and are great, thanks for a brilliant service, best regards, S.T." Glasgow, UK.

"Just wanted to let you know that the glasses arrived yesterday and they were perfect and very nicely packed. Thank-you again, R.F." North Carolina, USA.

"The final package arrived this morning. I am delighted with the glasses, thank you very much. Best wishes, L.F." London, UK.

"Thank you so very much for the very prompt shipment of the glasses I ordered. My daughter-in-law called me this morning to tell me that we've already received them! Wow! That is wonderful. All are in good shape and arrived unharmed. Thank you so much! T.P." New Jersey, USA.

"PERFECT.......... The glasses arrived today and I am very happy, they will make a perfect gift. Many thanks, P.K." Hertfordshire, UK.

"Glasses arrived in very good conditions. Thank you for your precision and affordability. Best regards, M.S." Cagliari, Italy.

"Delivery made! Many thanks, I'm very happy to receive my glasses. C.K." Llanwrda, Wales.

"Just a note to tell you that my order arrived in perfect condition. Thank You for the shipping change too! M.D." Colorado, USA.

"The glasses arrived within twenty four hours...... Very good service! Many thanks, M.B." Glasgow, UK.

"Just a quick note to say thanks, the glasses arrived today and are perfect. I'm glad to know where to go in the event I need to replace. Cheers, L.B." Oxford, UK.

"I ordered two sets recently and was amazed at the shipping time. They were here almost instantaneously. How did that happen?? Thanks so much for the TERRIFIC service. A.P." New Hampshire, USA.

"PERFECT!!! M. van der B." Breda, Netherlands.

"Good and simple to use website, my glasses arrived the next day, carefully and safely packaged. I am very impressed with the speed of delivery and the quality of glasses. Will definately use you again, thank you. L.G." West Wimbledon, UK.

"Excellent service. However, Business Post left a very strange message on my answerphone. They were looking for Patricia, no surname, of The Pines [street given]. I am Patricia but my address is The Poplars. However, all OK as goods left in porch as requested. P.B." Colchester, UK.

"The product - 6 plastic wine glasses - were perfect. You couldn't tell them from real glass. They were crystal clear and looked really durable. Service was excellent and seller was in touch to ensure that I have received product. Thank you very much. Kind regards. A." Drama, Greece.

"Many Thanks. I received my Picardie Glasses today... I first bought some in France in 1976 they always remind me of many holidays spent there since. Regards, A.B." Ironbridge, Shropshire, UK.

"Glasses received promptly and in perfect condition. Thank you. S.T." Teddington, Middlesex, UK.

"Received this morning. Excellent service, merci beaucoup! D.L." London, UK.

"Excellent service. I am well pleased with the product and will use Le Tom again. M.V." Preston, Lancashire, UK.

"The glasses arrived a bit ago. Rather quickly across the Pond as a matter of fact. Thank you - they are perfection and your kindness is much appreciated. J.J." Bonita Springs, Florida, USA.

"My small order of Picardie glasses arrived safe and sound this morning. Thank you. Pleasure doing business with you. J.B." New Jersey, USA.

"The Picardie glasses are wonderful and the service was consistently excellent. M.D." Harrow, Middlesex, UK.

"The glasses arrived this morning in perfect condition. I was very impressed with the packing. Thank you very much for everything. I am quite pleased with it all. J.C." New Mexico, USA.

"Excellent glasses swift delivery I highly recommend this seller THANKS. J.K.M." London, UK.

"Excellent service. The glasses arrived today. Also very good packaging. Altogether 10/10. Thank you. E.R." Berkshire, UK.

"I received the glasses today - wow, fast shipping. They are exactly what I wanted and arrived in perfect condition. Thanks much. L.D." Texas, USA.

"Good job Patrick. Fast, polite and efficient service. Thanks. D.C." Hampshire, UK.

"I received all 18 glasses today. I want to thank you for your very prompt service. I'm delighted! Best, J." Minneapolis, Minnesota, USA.

"We received today the Duralex glasses. Perfect delivery and great products. G.L." Milan, Italy.

"Glasses arrived today in A-1 shape. Great job of packing. Thanks for all your time and help. I will enjoy. J.R." WA, USA.

"Super - everything arrived next day and was well packaged. Have been trying to find duralex glasses in the shops for ages so really pleased to find your website - hoping they are as good quality as they used to be - happy customer. A.D." Derby, UK.

"The glasses arrived yesterday and are now in our cupboard. Thanks for the great packing job and speedy delivery! C.S." Austin, Texas, USA.

"Prompt delivery to Bristol, tumblers in perfect condition. 100% satisfied! W.B." Bristol, UK.

"I have received my order this a.m. and everything was perfect. I would use you again. Thanks. R.S." Newport Beach, CA, USA.

"I just wanted to tell you that my glasses arrived on Friday morning in Anchorage. This was remarkably quick service from FedEx (and you!). They were packaged beautifully and all were safe. We are enjoying them in our new kitchen. M.B." Anchorage, Alaska, USA.

"Aloha Patrick, the glasses are perfect! I love them and they arrived safely here in Hawaii. Thanks so much! P.H." Hawaii, USA.

"After 20 years we needed to replace our Duralex glasses. Le Tom made it painless and pleasant with their well organised and easy to use service! D.J." Dorset, UK.

"Ordered glasses yesterday. Arrived today. Delighted to have fresh new glasses to replace old ones now consigned to recycling bin. Worth waiting for the Hi balls to come back into stock. Just wanted to send my thanks. S.R." Wiltshire, UK.

"Got the glasses two days after they shipped! They're wonderful and my set is complete again. Thank-you for your excellent customer service and speedy order fulfillment. K.F." Anthem, Arizona, USA.

"Thank you for sending the goods. They are lovely glasses. The delivery was extremely fast. Fantastic efficient service. P.B." Middlesex, UK.

"Excellent customer service. Quick response! Thank you for everything. E.F." Forest Hills, NY, USA.

"Thanks for the helpful service and prompt despatch - the glasses arrived safe and sound yesterday. R.N." London, UK.

"Easy to use web site and very efficient notification and delivery. Glasses are good as well! Thanks. E.W." North Yorkshire, UK.

"Dear Patrick, I wanted to let you know that I received my order today and everything arrived in perfect condition! Thanks for taking the time to pack them so well! They are washed, in our upboards and ready to be used. We will keep you in mind for future orders as everything went so well. Have a nice evening and thank you again! Sincerely, K.P." Ohio, USA.

"I just wanted to let you know that everything arrived safe and sound. Love the glassware! Thanks for everything. E.C." Naperville, Illinois, USA.

"The glasses arrived surprisingly fast with no breakage. They matched my existing glasses perfectly. Thank you so very much for everything. Happy New Year! M.D." Arcadia, California, USA.

"Appreciate your email - especially the "and they are on their way"! Surprisingly soon... Regrettably should have ordered more, it would have made the shipping more economical. Alas, will simply place an order for your wonderful glassware in the near future. Thanks so much! P.S." Iowa, USA.

"Congratulations! Thank You! Well Done! I ordered my 8 Gigogne glasses on Monday afternoon and they arrived safe 'n sound in Sydney on Friday morning. How fast is that! Well done! Thank you. They are just beautiful. Like the first ones I got over 55 years ago! Go Le Tom Ltd! Go Patrick Taylor! Go Duralex! Cheers! H.R." Sydney, Australia.

"A pleasure doing business with you! You were quick to answer my email inquiry and prompt with delivery! The durability of these glasses is unmatched - four boys tough!! Thank YOU! G.S." NY, USA.

"My husband and I first saw these glasses while on our honeymoon in Italy. We loved them! He went so far as to draw a sketch so that we might find them back home in the States. That was seven years ago, and I was afraid that I wouldn't be able to replace some that had broken. I am so glad that I found them through you. Many thanks for your reliable, speedy and gracious service. J.K." Avon, NY, USA.

"Dear Patrick, thank you for the glasses you sent! They arrived quickly and were perfect! We ordered such a quantity that I believe both our daughters will be able to take a set with them if they have children. We are thrilled to have lovely and safe glasses for our children to grow up using. J.C." Minnesota, USA.

"Thank you for your speedy shipping. I received the glasses yesterday morning. Perfect!! Thank you. M.D." Novara, Italy.

"Hooray! We received the glasses today and they are exactly what we wanted. Thanks so much. J.C." Boyce, Louisiana, USA.

"I have received my glasses, and am thrilled to have them. I now have a shelf full of Picardies! Thanks so much for your help! Best of luck to you. J.L." Pasadena, Texas, USA.

"Prompt delivery and minimum fuss, which I appreciate. S.S." Surrey, UK.

"Transaction was smooth and customer service was excellent. The glasses shipped so quickly and were carefully packed! Am enjoying the glasses immensely. N.K." New York, USA.

"Thank you! And the shipping was very prompt! I am very happy with my purchase. L.P." New Jersey, USA.

"Really quick delivery, items as described thanks... recommend. C.J." Berkshire, UK.

"Really good service: I ordered 12 Duralex Picardie glasses late on Friday night, and they were in my hands by Tuesday afternoon! M.G." Stockport, Cheshire, UK.

"All time favourite glasses - great to have found a supplier and have experienced such speedy and efficient service. E.F." London, UK.

"The glasses arrived very promptly and in perfect condition. Thank you! D.J." London, UK.

"Prompt delivery. Thrilled with the glasses. Will be re-ordering in the future. C.W." Folkestone, Kent, UK.

Many thanks for the feedback. Good news helps make it all worthwhile!
Patrick Taylor, Le Tom Ltd.

DURALEX ® is a Registered Trademark